Spa Policy

Professional Long Island Spa Treatments

Once inside the spa zone we ask you to please use your indoor voice. Also, we ask that you kindly turn off your cell phones, or any other electronic device that will deter you and your fellow spa addicts from the sheer bliss of peaceful relaxation. Spoiling in progress! YOU ARE ALWAYS PRIORITY NUMBER ONE TO US, SO IF SOMETHING MAKES YOU UNEASY, JUST SPEAK UP!


Red Hots gift certificates are available in any denomination or can be purchased for any service or package. They are good for the face value of the certificate and can be used for spa services or in our boutique.

We also accept Spa Finder, Spa Wish and Spa week gift certificates in our Roslyn location for full price treatments only. Cannot be used for discounted packages, spa parties or any spa specials.


Please arrive at least 15 minutes prior to your appointment to allow for a stress free check-in and use of our amenities.


Spa appointments can be made either in person or by calling the spa.

Once you have reserved your appointment, we’ll go above and beyond to prepare and customize your spa treatment; all you’re expected to do is show up. Should you fail to cancel or change within 24 hours before your appointment time (or “no show”), a 25% service fee will be charged to the credit card number it’s been held by. Unfortunately, no exceptions can be made to this policy, as it could compromise your future spa experiences as well as the spa experience of your fellow spa worshipers.

If you are stuck in traffic, running late or just can’t seem to get here on time, please call ahead so we can do our best to accommodate you. If we are able to give you the full treatment, we always will, if not, you will still be charged the full treatment price. These policies enable us to to offer our clients the most appointment availability and the highest quality of therapists.


Prices on treatments do not include gratuities. We only accept cash, Venmo or checks for gratuities, no credit cards please.

Gratuity envelopes are provided and may be left at the front desk for your therapist.


A 15% discount will be applied when you purchase any 6 (six) same treatments. Packages do not expire and can be shared for a guest fee of $10 which can be paid at the time of the service.


We hope you love all of your purchases, but if you don’t, you have 10 days to exchange or receive a store credit.

NO REFUNDS. No returns on undergarments, worn/washed garments, open packages or discounted treatments.

For more information about any of these spa policies, please contact us today. We will happily go over the various details with you.