Spa Policy

Once inside the spa zone we ask you to please use your indoor voice. Also, we ask that you kindly turn off your cell phones, or any other electronic device that will deter you and your fellow spa addicts from the sheer bliss of peaceful relaxation. Spoiling in progress!

YOU ARE ALWAYS PRIORITY NUMBER ONE TO US, SO IF SOMETHING MAKES YOU UNEASY, JUST SPEAK UP!

GIFT CERTIFICATES

Red Hots spa gift certificates are available for purchase in store or on our website. They are available in any denomination. They are good for the face value of the certificate and can be used for spa services or in our boutique in either location.

We also accept Spa Finder, Spa Wish and Spa week gift certificates in our Roslyn location for full price treatments only. Cannot be used for discounted packages, spa parties or any spa specials.

APPOINTMENT INFORMATION

Please arrive at least 15 minutes prior to your appointment to allow for a stress-free check-in and use of our amenities.

BOOKING / CANCELLING / CHANGING AN APPOINTMENT

Spa appointments can be made either in person or by calling the spa.

Once you have reserved your appointment, we’ll go above and beyond to prepare and customize your spa treatment; all you’re expected to do is show up. Should you fail to cancel or change within 24 hours before your appointment time (or “no show”), a 25% service fee will be charged to the credit card number it’s been held by. Unfortunately, no exceptions can be made to this policy, as it could compromise your future spa experiences as well as the spa experience of your fellow spa worshipers.

If you are stuck in traffic, running late or just can’t seem to get here on time, please call ahead so we can do our best to accommodate you. If we are able to give you the full treatment, we always will, if not, you will still be charged the full treatment price. These policies enable us to to offer our clients the most appointment availability and the highest quality of therapists.

GRATUITIES

Prices on treatments do not include gratuities. We only accept cash, Venmo or checks for gratuities, no credit cards please.

Gratuity envelopes are provided and may be left at the front desk for your therapist.

SERIES OF SIX

A 15% discount will be applied when you purchase any 6 (six) same treatments. Packages do not expire and can be shared for a guest fee of $10 which can be paid at the time of the service.

RETURN POLICY

We hope you love all of your purchases, but if you don’t, you have 10 days to exchange or receive a store credit.

NO REFUNDS. No returns on undergarments, worn/washed garments, open packages or discounted treatments.

For more information about any of these spa policies, please contact us today. We will happily go over the various details with you.

 

SPARTIES

Celebrate birthdays, bachelorette or just a relaxing spa day with your besties! We specialize in spa parties, choose from a wide array of services and gather the troops for some quality time while being good to yourself.

Any groups of 3 or 4 have a 72 hour change or cancelation policy. If the appointment is changed or cancelled after the 72 houes, the full amount of services will be charged.

Groups of 5 or more require a spa party contract to be signed and completed.  A 50% non-refundable deposit will be required at time of booking in order to reserve the date and time.  Changes to your reservation are accepted only if we receive notice 72 hours  prior to your event, in which  case the initial deposit for the cancelled appointment will be forfeited.  We will not charge the remaining 50% owed for the individual(s) who cancelled their appointment.  The remaining balance is due 3 days prior to the event.  Once the remaining balance is received, we can no longer accept changes to your reservation including the number of guests, date, time and/or services . Thank you for understanding that this time is reserved especially for your party, so no exceptions can be made to this policy. Call to speak to a sparty coordinator today.